Microsoft Store Promise
Why buy from Microsoft Store
Shopping with us has its advantages
Multiple ways to pay
Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
60-day price protection
Buy now, enjoy price protection for 60 days from your delivery date. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
Get cash for your used device
Trade in any eligible device—laptop, tablet, phone, or game console—from a variety of brands and get cash back.
Free shipping and 60 day returns
Get free 2-3 day shipping with no minimum purchase. Plus, enjoy 60 day returns on almost any physical product.
Free online appointments with product experts
Get free advice from our product experts
For product advice without pressure to buy, book a free online appointment or chat live with us. We can demo devices, help you compare options, and steer you in the right direction.
Get training on your Microsoft products
Once you’re ready to learn how to use your product, we offer free personal training sessions to help you build basic skills and understand essential features of Microsoft 365, gaming products, Surface products, or Windows—even if you didn’t buy from us.
More reasons to shop with us
Complete peace of mind
Get the help you want when you want
Search topics, call to speak to a Microsoft Store associate, or chat with us from most product pages.
Our commitment to sustainability
At Microsoft Store, we're making it easier to shop technology with sustainability in mind—as well as help you dispose of it responsibly.
- Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.
- Price protection: Microsoft Store Price Adjustment: Valid on purchases ofqualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment:Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See here for full terms and full list of eligible retailers.
- Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
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Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
Microsoft reserves the right to modify or discontinue offers at any time.
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[1] Warranties, extended service plans, and Terms & Conditions for your device
- [2] Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase. Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.
Small business solutions
Why shop at Microsoft Store for your business
Business product experts here to help
We're here to answer your questions and help you find the right solutions for your business.
Savings and flexible financing
Maximize your IT budget with flexible payment options, discounts on multiple devices, and more.
Warranty and protection plans
Enhanced protection plans and device service options provide investment protection and extend the use of your Surface device.
Free training
Build skills at your own pace with our online training and workshops, or book an appointment for one-on-one product training with an expert.
Protect your investment
Every Surface device comes with a minimum one-year warranty for hardware defects and malfunctions, plus technical support options. To maximize your Surface investment, you may want more.²
Free shipping and returns
Get free 2-3 day shipping with no minimum purchase. Plus, enjoy 60-day returns on almost any physical product.**
Connect with a product expert
Our product experts are here to help you find optimal tech solutions for your business. We’ll help you compare and choose the best hardware, software, and resources that will work within your budget.
60-day price protection
- [1] Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, Customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
- [2] Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller.
- Warranties, extended service plans, and Terms & Conditions for your device.
- Price Protection Terms and Conditions: Microsoft Store Price Adjustment: Valid on purchases of qualifying physical consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See here for full terms and full list of eligible retailers.
- Returns Terms and Conditions: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
Why buy from Microsoft Store
Easy, convenient shopping
Special discount for students, parents, and educators
K-12 and higher education students, parents, and faculty are eligible year-round for an education discount up to 10% off select products, including Surface devices.3
60-day price protection
If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.2
Free 2-3 day shipping
Enjoy free expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.
Get cash for your used device
Trade in an eligible device—laptop, tablet, phone, or game console—and get cash back. If your old device isn’t eligible for trade-in, we’ll help you recycle it for free.*
60-day free returns
Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.⁵
Get Office 365 for Free
Use your school email address to get Office 365 Education for free, including Word, Excel, Powerpoint, OneNote and Microsoft Teams.
Explore flexible payment options
Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Protect your device
Keep your new device up and running with Microsoft Complete.1 Get accidental damage protection4 from drops, spills, and cracked screens. If something goes wrong, you’re covered—simple as that.
- [1] Warranties, extended service plans, and Terms & Conditions for your device
- [2] Valid on consumer purchases of physical products made at Microsoft Store online in the United States (including Puerto Rico) and Canada and at the Microsoft Experience Center in New York, NY, for 60 days from the date the customer receives the product (“Offer period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Business, commercial, and reseller customers not eligible. Customer is eligible for price adjustment only if the price of the purchased product is reduced during the Offer Period and in stock. For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per item. Price adjustments apply only to purchase price and do not include taxes, or shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
- [3] Up to 10% discount when applicable. This special discount may not be combined with any other offer or promotion.
- [4] Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase. Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.
- [5] Available with eligible physical products purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer receives the product. Not available for purchases by reseller customers. Limited to 5 physical product returns total per eligible customer per purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies. See applicable Microsoft Terms of Sale for more information.
- *Available only through the Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.